Claims & Administrative Support Specialist

Holmes Murphy; West Des Moines (IA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous paid time off

Volunteer time off

Job summary

Holmes Murphy in West Des Moines is seeking an Administrative Specialist to provide administrative and operational support to our team within Creative Risk Solutions. You will assist with claim intake and assignment, maintain accurate claim records, process incoming correspondence, and support internal and external customers throughout the claims process.

The role requires strong organization, clear communication, and a commitment to service excellence in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 0–2 years of administrative or office support experience required.
• Experience in property and casualty insurance or claims administration preferred.

Responsibilities

• Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
• Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate and complete claim documentation within company systems throughout the claims lifecycle.
• Process incoming CRS mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
• Ensure timely and accurate data entry while adhering to company procedures and compliance requirements.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Holmes Murphy in West Des Moines is seeking an Administrative Specialist to provide administrative and operational support to our team within Creative Risk Solutions. You will assist with claim intake and assignment, maintain accurate claim records, process incoming correspondence, and support internal and external customers throughout the claims process.

The role requires strong organization, clear communication, and a commitment to service excellence in a fast-paced environment.