Application Support Analyst — Hybrid, Growth & Benefits

Bankers Trust Company; Des Moines (IA); Hybrid; USD 68,000 - 92,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off (PTO)

401(k) plan with company match

Tuition assistance

Company-paid life insurance

Lifestyle accounts

Team member banking benefits

Job summary

Bankers Trust Company in Des Moines, IA seeks an Application Support Analyst I or II to provide production support for a portfolio of applications, including managed file transfer, workflow, data processing, and reporting.

The role collaborates with developers, DBAs, security, and infrastructure teams to ensure availability, reliability, and regulatory compliance, with on-call rotation and opportunities for growth.

Qualifications

• Two-year degree in Software Engineering, Computer Science, MIS, or related field preferred.
• Experience in application support, software development, systems support, or production operations.
• Working knowledge of SQL/T-SQL for troubleshooting and data validation.
• Ability to document work, follow procedures, and collaborate with partners.

Responsibilities

• Provides production support for applications, including file transfers, workflows, data-processing, reporting, and legacy systems.
• Troubleshoots issues via SQL queries, logs, interfaces, APIs, and file-processing workflows.
• Escalates incidents by severity and coordinates with multiple teams for resolution.
• Supports deployment readiness, documentation, and knowledge transfer.
• Creates and maintains support guides, inventories, and recovery steps.
• Participates in testing, release validation, and on-call rotation.

Skills

Strong analytical & troubleshooting

Clear communication

Prioritize competing priorities

Secure handling of data

Learning unfamiliar applications

Education

Two-year degree in software/CS/MIS

Tools

Microsoft .NET/C#

SQL Server

SharePoint

Power Platform

Dynamics 365

GoAnywhere MFT

Globalscape EFT

MOVEit

Azure DevOps

VisualCron

Job description

Bankers Trust Company in Des Moines, IA seeks an Application Support Analyst I or II to provide production support for a portfolio of applications, including managed file transfer, workflow, data processing, and reporting.

The role collaborates with developers, DBAs, security, and infrastructure teams to ensure availability, reliability, and regulatory compliance, with on-call rotation and opportunities for growth.