Director, Americas GTM Strategy & Revenue Ops

PagerDuty, Inc.; Atlanta (GA); Hybrid; USD 147,000 - 222,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Paid vacation time

Paid holidays and sick leave

Wellness days & HibernationDuty

Paid parental leave

Job summary

PagerDuty, Inc. in Atlanta seeks a Director of Sales & Customer Success Operations for the Americas. You will lead planning, cadence, and forecast discipline across Commercial, Mid‑Market, and Enterprise, aligning with Finance and People to shape capacity and incentives.

You will partner with IT to optimize processes without owning the full systems stack, driving growth and operational rigor. You will manage a team of operations professionals, develop insights for executives, and apply

Qualifications

• 10+ years in management consulting, sales, customer success, or business operations in enterprise software or tech.
• 3+ years of direct people management leading ops or analytics teams.
• Track record leading sales planning and forecasting with senior leaders.
• Strong analytics, modeling, and executive communication skills.
• Ability to translate business needs into IT/applications requirements.

Responsibilities

• Lead Americas Sales & CS operations planning and cadence and translate strategy into actionable plans.
• Drive forecast accuracy, pipeline health, quotas, territories, and capacity planning with Finance and People.
• Own renewal/retention forecasting, CS metrics, and lifecycle processes across segments.
• Partner with IT and Applications to evolve tools without owning the full systems roadmap.
• Coach and develop a high-performing team and communicate with VP/EXO-level audiences.

Skills

GTM strategy

Sales operations

CS operations

Analytics

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Business/Finance

Tools

Salesforce

Tableau

Anaplan

Gong

Snowflake

Job description

PagerDuty, Inc. in Atlanta seeks a Director of Sales & Customer Success Operations for the Americas. You will lead planning, cadence, and forecast discipline across Commercial, Mid‑Market, and Enterprise, aligning with Finance and People to shape capacity and incentives.

You will partner with IT to optimize processes without owning the full systems stack, driving growth and operational rigor. You will manage a team of operations professionals, develop insights for executives, and apply