Senior CS Strategy & Operations Leader

PagerDuty, Inc.; San Francisco (CA); Hybrid; USD 131,000 - 220,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty, Inc. is seeking a Principal CS Strategy & Operations Manager to anchor Customer Success strategy, planning, and execution.

You will partner with CS leadership to translate retention and expansion goals into segmentation, coverage models, and playbooks, while owning tooling, metrics, and forecasting infrastructure. This role interfaces with Product, GTM, Finance, and People teams to drive cross-functional programs, design capacity planning, and lead a high-performing CS Strategy &

Qualifications

• 6–8+ years in CS Ops, Rev Ops, or Strategy & Ops with 3+ years leading teams.

Responsibilities

• Define multi-year CS strategy aligned to retention and product adoption goals.

Skills

CS Strategy

Operations

Leadership

Analytics

Gainsight

Salesforce

BI Tools

Tools

Gainsight

Salesforce

Tableau

Looker

Power BI

Sigma

Job description

PagerDuty, Inc. is seeking a Principal CS Strategy & Operations Manager to anchor Customer Success strategy, planning, and execution.

You will partner with CS leadership to translate retention and expansion goals into segmentation, coverage models, and playbooks, while owning tooling, metrics, and forecasting infrastructure. This role interfaces with Product, GTM, Finance, and People teams to drive cross-functional programs, design capacity planning, and lead a high-performing CS Strategy &