Director, AI-Driven GTM Process Excellence

Equinix, Inc; Redwood City (CA); On-site; USD 186,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Employee assistance

Job summary

Equinix, Inc. is seeking a Director of Business Process Excellence to lead end-to-end GTM workflow design across Marketing, Sales, Partner, Customer Success, and GTM Operations. The role bridges business and technology, guiding process optimization at scale in a matrixed enterprise.

You will champion AI-forward designs and governance while partnering with CRO leaders to deliver measurable value. This senior role requires 8+ years in process design or operations, familiarity with Salesforce and

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, or equivalent experience.
• Experience in process design or operations within large, matrixed enterprises preferred.
• Familiarity with Salesforce and CPQ/quoting platforms.

Responsibilities

• Architect future-state GTM workflows across the full customer lifecycle.
• Diagnose current-state friction with data and root-cause traceability.
• Rearchitect processes to be AI-forward and scalable.
• Collaborate with technology partners and CRO leadership to prioritize investments.

Skills

Process expert

Data-driven

Systems thinking

Collaborative communicator

Hands-on builder

Education

Bachelor's degree in Business, Engineering, Information Systems

Tools

Salesforce

CPQ/quoting platforms

Enterprise systems

Job description

Equinix, Inc. is seeking a Director of Business Process Excellence to lead end-to-end GTM workflow design across Marketing, Sales, Partner, Customer Success, and GTM Operations. The role bridges business and technology, guiding process optimization at scale in a matrixed enterprise.

You will champion AI-forward designs and governance while partnering with CRO leaders to deliver measurable value. This senior role requires 8+ years in process design or operations, familiarity with Salesforce and