Director, GTM Process Excellence

Equinix, Inc; Dallas (TX); On-site; USD 155,000 - 233,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits

Job summary

Equinix, Inc. is seeking a Director, Business Process Excellence to lead end-to-end GTM process design across Marketing, Sales, Partner, Customer Success, and Operations, bridging business and technology in a highly matrixed enterprise.

The role requires building scalable optimization capability, coaching teams, and prioritizing investments to drive seller performance and customer success through the full lifecycle.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, or equivalent experience.
• 8+ years in process design, business architecture, or operations; in large, matrixed enterprises a plus.
• Familiarity with Salesforce, CPQ/quoting platforms, and enterprise systems.
• Experience with BPMN, Lean Six Sigma, and designing processes across geographies.

Responsibilities

• Architect future-state GTM workflows across the full customer lifecycle, strengthening customer experience and seller effectiveness at every stage.
• Diagnose current-state friction using data and root-cause analysis to identify high-opportunity fixes.
• Rearchitect processes to be AI-forward, scalable and aligned with CRO priorities.
• Translate GTM needs into process requirements for the technology team and prioritize investments.
• Build the CRO process optimization capability and governance.

Skills

Process design

Data-driven

AI-forward

Systems thinking

Cross-functional collab

Communicator

Coaching

Education

Bachelor's degree in Business, Engineering, Information Systems, or equivalent experience

Tools

Salesforce

CPQ

ERP systems

Job description

Equinix, Inc. is seeking a Director, Business Process Excellence to lead end-to-end GTM process design across Marketing, Sales, Partner, Customer Success, and Operations, bridging business and technology in a highly matrixed enterprise.

The role requires building scalable optimization capability, coaching teams, and prioritizing investments to drive seller performance and customer success through the full lifecycle.