Director, Business Process Excellence

Equinix; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Equinix, the world's digital infrastructure company, is seeking a Director, Business Process Excellence. You will lead the design and optimization of end-to-end GTM workflows across the CRO organization, aligning Marketing, Sales, Partner, Customer Success, and GTM Operations with the customer lifecycle.

This role requires deep experience in enterprise process design, the ability to unpack and rebuild broken processes, and a track record of delivering measurable improvements in complex

Responsibilities

• Design and optimize end-to-end GTM workflows across the CRO organization.
• Represent Marketing, Sales, Partner, Customer Success, and GTM Operations in enterprise process design.

Job description

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

The Director, Business Process Excellence is a subject matter expert on the GTM Transformation team, designing and optimizing end-to-end GTM workflows across the CRO organization through the lens of the full customer lifecycle. This role represents Marketing, Sales, Partner, Customer Success, and GTM Operations in enterprise process design, ensuring systems and workflows enable seller and customer success at every stage of that journey.

This person has seen how core GTM processes run across different companies, knows how to unpack a broken process and rebuild it to fit