Director, Account Management — Remote Growth Leader

AlphaSense, Inc.; New York (NY); Hybrid; USD 167,000 - 193,000; Full time

Benefits offered by this job

Performance-based bonus

Equity

Generous benefits

Job summary

AlphaSense, Inc. seeks a Director of Account Management to lead a team of 8–10 Account Managers, driving renewals and expanding customer relationships. Location is NYC or remote, with a strong emphasis on data-driven leadership and customer value.

You will partner with Customer Success to deliver long-term client value, scale the function, and develop talent while navigating a fast-growing SaaS environment. Some travel may be required.

Qualifications

• 7+ years of experience in sales, account management, or client success, with at least 3 years in people management.
• Experience working seven-figure deals, strategic account servicing and renewal negotiations.
• Strong aptitude for learning, particularly in a technical SaaS environment.
• Experience operationalizing the customer journey.
• Confident, consultative, and client-facing professional with a proactive personality.
• Ability to thrive in a dynamic, entrepreneurial environment.
• Strong rapport-building skills and a positive, energetic attitude.
• Excellent oral, written, and presentation skills.
• Willingness to travel as needed.

Responsibilities

• Lead a team of Account Managers to exceed renewal targets and grow opportunities.
• Drive renewals, reduce churn, and expand revenue through deeper client relationships.
• Manage revenue growth, forecasting, talent development, and shaping the customer narrative with data.
• Coach and mentor your team on call coaching, best practices, and accountability.
• Provide visibility into your team’s performance to leadership.
• Recruit top talent to build your growing team.
• Collaborate with sales to drive successful growth outcomes.

Skills

People management

Leadership

Sales leadership

Strategic account mgmt

Renewals & churn

Data-driven

Communication

Coaching & feedback

Job description

AlphaSense, Inc. seeks a Director of Account Management to lead a team of 8–10 Account Managers, driving renewals and expanding customer relationships. Location is NYC or remote, with a strong emphasis on data-driven leadership and customer value.

You will partner with Customer Success to deliver long-term client value, scale the function, and develop talent while navigating a fast-growing SaaS environment. Some travel may be required.