Direct Access – Research Associate I

Cogency Global; New York, Northern (NY, KY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Cogency Global in New York seeks a detail-oriented customer service professional for an in-office role supporting filings, records, and daily operations. You will handle mail operations, document verification, scanning, and record maintenance while ensuring timely deliveries.

The position requires strong organizational skills, precise data entry, and the ability to meet 24-hour turnaround targets. Prior experience with PACER and public records is a plus.

Qualifications

• Strong organizational and time management skills with high attention to detail.
• Analytical and detail-oriented to interpret search results and document findings.
• Ability to manage workload and meet 24-hour turnaround times.

Responsibilities

• Manages daily mail operations, including agent verification, document identification, scanning and record maintenance.
• Conducts document runs to state and county offices for timely delivery and retrieval.
• Performs PACER searches and analyzes federal court records to identify reportable cases.
• Delivers high-quality, accurate results by reporting findings clearly and consistently.
• Proactively resolve issues and improve processes by identifying discrepancies and collaborating with team.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Time management

Tools

PACER

Records database

Job description

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilites

• Manages daily mail operations, including agent verification, document identification, scanning and record maintenance, and shipment preparation.
• Conducts document runs to state and county offices, ensuring timely delivery and retrieval of filings and records.
• Perform searches using PACER and analyze federal court records to identify reportable cases, while ensuring accurate interpretation and reporting.
• Deliver high-quality, accurate results by reporting findings clearly and consistently while meeting accuracy, quality, and turnaround time requirements.
• Proactively resolve issues and improve processes by identifying discrepancies, collaborating with team members and partners, and recommending workflow enhancements.

Requirements

• Strong organizational and time management skills with a high attention to detail for managing documents, records, and time-sensitive deliveries.
• Strong analytical and detail-oriented skills to accurately interpret search results, identify discrepancies, and document findings clearly.
• Ability to manage workload efficiently by navigating PACER, meeting productivity standards (25.00+ LPH), and adhering to 24‑hour turnaround times.
• Proficiency in following procedures and systems while maintaining compliance with state and Cogency-specific requirements and using internal tools for data entry and reporting.

Additional Information

Job Type: In-Office, M-F Hours: 9:00 a.m. – 5:00 p.m. Salary Range:$40K