Public Records & PACER Research Associate I

Cogency Global; New York, Northern (NY, KY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Cogency Global in New York seeks a detail-oriented customer service professional for an in-office role supporting filings, records, and daily operations. You will handle mail operations, document verification, scanning, and record maintenance while ensuring timely deliveries.

The position requires strong organizational skills, precise data entry, and the ability to meet 24-hour turnaround targets. Prior experience with PACER and public records is a plus.

Qualifications

• Strong organizational and time management skills with high attention to detail.
• Analytical and detail-oriented to interpret search results and document findings.
• Ability to manage workload and meet 24-hour turnaround times.

Responsibilities

• Manages daily mail operations, including agent verification, document identification, scanning and record maintenance.
• Conducts document runs to state and county offices for timely delivery and retrieval.
• Performs PACER searches and analyzes federal court records to identify reportable cases.
• Delivers high-quality, accurate results by reporting findings clearly and consistently.
• Proactively resolve issues and improve processes by identifying discrepancies and collaborating with team.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Time management

Tools

PACER

Records database

Job description

Cogency Global in New York seeks a detail-oriented customer service professional for an in-office role supporting filings, records, and daily operations. You will handle mail operations, document verification, scanning, and record maintenance while ensuring timely deliveries.

The position requires strong organizational skills, precise data entry, and the ability to meet 24-hour turnaround targets. Prior experience with PACER and public records is a plus.