Dining Room Manager: Lead Service & Team Excellence

Guest Services Inc; Florida; On-site; USD 42,000 - 52,000; Full time

Job summary

Guest Services, Inc. is seeking a Dining Room Manager to support the General Manager in daily floor management, covering food, beverage, equipment, and property to meet financial goals and company initiatives.

You will foster a team environment delivering exceptional customer service, motivate staff, and ensure high performance. Strong leadership and food safety knowledge are essential for success in this role.

Qualifications

• High School Diploma/GED required.
• At least 3 years of related management experience.
• Food Protection Manager Certification.
• Knowledge of food safety and sanitation.

Responsibilities

• Oversee meal shifts and ensure guest satisfaction within the unit.
• Receive direction from the General Manager and assist in the overall management of the unit’s food and beverage operations.
• Assist in planning and developing daily operations.
• Assists in scheduling, supervising, and participating in the operational duties specific to the unit.
• Schedule daily work assignments for all dining room personnel, assigning specific jobs and spot checking to ensure standards are met.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the dining room staff.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of dining room area and wait stations, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Perform opening and/or closing management procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Team leadership

Customer service

Problem-solving

English proficiency

Education

High School Diploma/GED

Tools

Cooking equipment

Job description

Guest Services, Inc. is seeking a Dining Room Manager to support the General Manager in daily floor management, covering food, beverage, equipment, and property to meet financial goals and company initiatives.

You will foster a team environment delivering exceptional customer service, motivate staff, and ensure high performance. Strong leadership and food safety knowledge are essential for success in this role.