Dining Room Manager: Elevate Guest Experience

StoryPoint Group; Hamilton (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Restaurant-standard dining

Job summary

StoryPoint Group is seeking a Dining Room Manager to oversee dining operations, ensure high production and customer-service standards, and supervise dining room staff to deliver timely, courteous service to residents and guests.

The role emphasizes staffing, reservations, guest greetings, and handling complaints to maintain an exceptional dining experience. Strong communication, leadership, and organizational skills are essential.

Qualifications

• AA degree or 1–3 years related experience; fine dining preferred.
• Ability to read safety rules, operating and maintenance instructions, and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply good judgment in carrying out written or oral instructions.
• Ability to handle problems with several concrete variables in standardized situations.
• Maintains a high energy level and self-motivation; carries high work standards.
• Billing reconciliation and cash handling.

Responsibilities

• Staffing tasks: interviewing, hiring, training, coaching, and scheduling.
• Schedule dining reservations and arrange parties or services for diners.
• Greet guests, escort to tables, and provide menus.
• Handle and resolve complaints to ensure great dining experiences.
• Assign tasks and coordinate dining room activities for prompt service.
• Inspect dining stations for neatness; inventory linens and dining supplies.
• Strive for continual improvement of the organization.

Skills

Reading documents

Writing reports

Public speaking

Judgment

Problem solving

Energy & motivation

High standards

Cash handling

Education

Associate degree or equivalent

Job description

StoryPoint Group is seeking a Dining Room Manager to oversee dining operations, ensure high production and customer-service standards, and supervise dining room staff to deliver timely, courteous service to residents and guests.

The role emphasizes staffing, reservations, guest greetings, and handling complaints to maintain an exceptional dining experience. Strong communication, leadership, and organizational skills are essential.