Guest Experience Manager – Dining

MML Hospitality; Austin (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Education reimbursement

Paid time off

Relocation assistance

Health benefits

Retirement benefits

Parental leave

Employee discounts

Job summary

MML Hospitality is seeking a talented Service Manager to oversee the front-of-house dining experience across our growing portfolio. You will lead the team, ensure guest satisfaction, and uphold service standards in a fast-paced environment.

This role requires supervisory experience, strong knowledge of F&B operations, inventory control, and adherence to health and safety regulations. Opportunities for advancement and comprehensive benefits accompany a competitive salary.

Qualifications

• Previous supervisory/managerial experience in the restaurant industry.
• In-depth knowledge of food and beverage operations and service techniques.
• Proficient in inventory control and cost analysis.
• Familiarity with health and safety regulations in the restaurant industry.
• Certified in Texas Alcoholic Beverage Commission (TABC) and Texas Food Management.

Responsibilities

• Lead and manage the front-of-house team to promote professionalism, teamwork, and guest satisfaction.
• Provide exceptional service by engaging with guests and ensuring a seamless experience.
• Monitor and maintain service standards; address issues to enhance guest satisfaction.
• Assist with scheduling and ensure the restaurant is staffed during peak hours.
• Coordinate with kitchen for smooth front- and back-of-house operations.
• Oversee reservations, seating, and guest flow to optimize capacity.
• Train and mentor staff on service techniques and customer engagement.
• Develop SOPs for service staff to ensure efficient operations.
• Ensure compliance with health and safety regulations and cleanliness.

Skills

Front-of-house leadership

Guest satisfaction

Team motivation

Communication skills

Scheduling

Education

Texas Alcoholic Beverage Commission certification

Texas Food Management certification

Tools

POS systems

Inventory management

Job description

MML Hospitality is seeking a talented Service Manager to oversee the front-of-house dining experience across our growing portfolio. You will lead the team, ensure guest satisfaction, and uphold service standards in a fast-paced environment.

This role requires supervisory experience, strong knowledge of F&B operations, inventory control, and adherence to health and safety regulations. Opportunities for advancement and comprehensive benefits accompany a competitive salary.