General Manager, Food Service: Operations Leader

Guest Services Inc; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

Guest Services Inc. in the United States is seeking a General Manager to oversee all unit operations, staff, food and beverage, equipment, and assets to meet financial goals and company initiatives. The role requires strong leadership and a focus on delivering exceptional customer service.

You will lead the management team, maintain high standards of safety and sanitation, manage P&L, and ensure compliance across all areas while representing the company professionally to clients and guests.

Qualifications

• High School Diploma/GED required.
• College degree preferred.
• At least 3 years of experience in related management required.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Food Protection Manager Certification.
• Demonstration of food safety knowledge and sanitation.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
• Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
• Maintain accounting records, daily reporting requirement, and cash control.
• Manage P&L statement.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Act as Company’s point of contact with client.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Team leadership

Organizational skills

Multitasking

Education

High School Diploma/GED

College degree preferred

Food Protection Manager Certification

Tools

MS Word

MS Excel

Outlook

Job description

Guest Services Inc. in the United States is seeking a General Manager to oversee all unit operations, staff, food and beverage, equipment, and assets to meet financial goals and company initiatives. The role requires strong leadership and a focus on delivering exceptional customer service.

You will lead the management team, maintain high standards of safety and sanitation, manage P&L, and ensure compliance across all areas while representing the company professionally to clients and guests.