Digital Workplace Experience Architect

Paycom; St. Louis, Memphis, Cedar Rapids (MO, TN, IA); Hybrid; USD 75,000 - 102,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Paycom is seeking a Digital Workplace Experience Specialist to deliver proactive end-user support, manage devices, and optimize productivity tools across the Microsoft 365 suite. You will lead initiatives to improve adoption, training, and automation, ensuring seamless collaboration across departments.

The role focuses on empowering associates through tailored guidance, smooth tool usage, and proactive problem solving in a hybrid Saint Louis environment.

Qualifications

• Experience in a support desk role or leading a support desk team.
• Strong analytical skills to identify root cause and solution readiness.
• Ability to influence others to optimize user experience.

Responsibilities

• Deliver proactive support for associates across devices, applications, and digital workplace tools.
• Troubleshoot Microsoft 365, Teams, SharePoint, and conference room technology.
• Manage the lifecycle of laptops, mobile devices, and collaboration software.
• Monitor device performance, compliance, and security.
• Configure, maintain, and enhance usage of Microsoft 365 tools and AI.
• Build and Maintain SharePoint sites, Teams channels, and digital knowledge bases.
• Partner with business to design solutions that streamline processes and reduce manual work.
• Provide coaching and group workshops to improve digital productivity.
• Identify opportunities to automate repetitive tasks using tools within the M365 suite.
• Work with the Support Desk to identify areas of improvement and improving SLA times

Skills

Product rollouts

Support desk liaison

Analytical skills

Influence others

Cross-functional work

Prioritization

CoPilot knowledge

Associate focus

Tools

Microsoft 365

SharePoint

Teams

AI tools

Job description

Paycom is seeking a Digital Workplace Experience Specialist to deliver proactive end-user support, manage devices, and optimize productivity tools across the Microsoft 365 suite. You will lead initiatives to improve adoption, training, and automation, ensuring seamless collaboration across departments.

The role focuses on empowering associates through tailored guidance, smooth tool usage, and proactive problem solving in a hybrid Saint Louis environment.