Digital Workplace Experience Specialist

Paycom; St. Louis, Memphis, Cedar Rapids (MO, TN, IA); Hybrid; USD 75,000 - 102,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Paycom is seeking a Digital Workplace Experience Specialist to deliver proactive end-user support, manage devices, and optimize productivity tools across the Microsoft 365 suite. You will lead initiatives to improve adoption, training, and automation, ensuring seamless collaboration across departments.

The role focuses on empowering associates through tailored guidance, smooth tool usage, and proactive problem solving in a hybrid Saint Louis environment.

Qualifications

• Experience in a support desk role or leading a support desk team.
• Strong analytical skills to identify root cause and solution readiness.
• Ability to influence others to optimize user experience.

Responsibilities

• Deliver proactive support for associates across devices, applications, and digital workplace tools.
• Troubleshoot Microsoft 365, Teams, SharePoint, and conference room technology.
• Manage the lifecycle of laptops, mobile devices, and collaboration software.
• Monitor device performance, compliance, and security.
• Configure, maintain, and enhance usage of Microsoft 365 tools and AI.
• Build and Maintain SharePoint sites, Teams channels, and digital knowledge bases.
• Partner with business to design solutions that streamline processes and reduce manual work.
• Provide coaching and group workshops to improve digital productivity.
• Identify opportunities to automate repetitive tasks using tools within the M365 suite.
• Work with the Support Desk to identify areas of improvement and improving SLA times

Skills

Product rollouts

Support desk liaison

Analytical skills

Influence others

Cross-functional work

Prioritization

CoPilot knowledge

Associate focus

Tools

Microsoft 365

SharePoint

Teams

AI tools

Job description

Job Details

Job Location: Corporate - Saint Louis, MO 63110

Position Type: Full Time

Salary Range: $75,160.00 - $101,688.00 Salary

Position Title

Digital Workplace Experience Specialist

Reports To

Infrastructure MAnager

Division

ABMNA

FLSA Status

EXEMPT

Department

IT

Grade

5

Position Objective

This role will focused on delivering a seamless, modern associate experience by supporting end users, managing devices, and optimizing digital productivity tools such as CoPilot, SharePoint, Teams, Office applications, and conference room technologies. The role focuses on empowering employees through intuitive solutions, targeted training, and thoughtful application support that elevate efficiency and engagement across the organization.

Responsibilities

Associate Support & Experience

• Deliver proactive support for associates across devices, applications, and digital workplace tools
• Troubleshoot Microsoft 365, Teams, SharePoint, and conference room technology
• Advocate for associates when working with the help desk and reducing friction points.

Device & Technology Management

• Manage the lifecycle of laptops, mobile devices, and collaboration software
• Optimize conference room systems and building access systems
• Monitor device performance, compliance, and security

Digital Productivity and Collaboration Tools

• Configure, maintain, and enhance usage of Microsoft 365 tools and AI
• Build and Maintain SharePoint sites, Teams channels, and digital knowledge bases
• Partner with business to design solutions that streamline processes and reduce manual work

Automation & Continuous Improvement

• Provide coaching and group workshops to improve digital productivity
• Identify opportunities to automate repetitive tasks using tools within the M365 suite
• Work with the Support Desk to identify areas of improvement and improving SLA times

  Qualifications

  A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS PREFERRED

  • Experience working on product rollouts to ensure smooth adoption
  • Experience acting as a liaison between technical support desk and associates to translate needs into actionable solutions
  • 3 years in a support desk role or 1yearleading a support desk team
  • Strong analytical skills to identify root cause and solution readiness
  • Familiarity with device provisioning methods
  • Ability to influence others to make the user experience optimal
  • Ability to work cross-functionally and manage multiple priorities effectively.
  • Working knowledge of Microsoft CoPilot
  • High Positive Energy and Associate Focused mindset is required

  Additional Requirements

  • Strong problem-solving skills and attention to detail.
  • Ability to drive change and influence stakeholders at various levels within the organization.

  Working Conditions

  Normal office environment.

  Hybrid Schedule

  Other Factors

  Some travel required, 15%