Hybrid Digital Workplace Experience Architect

AB Mauri North America; Cedar Rapids (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AB Mauri North America is seeking a Digital Workplace Experience Specialist in a hybrid role to support end users, manage devices, and optimize Microsoft 365 tools such as Teams, SharePoint, CoPilot, and conference room systems across the organization.

You will deliver targeted training, build SharePoint sites, and partner with IT and business teams to streamline processes, automate repetitive tasks, and improve SLA times, while ensuring security and device management.

Qualifications

• Experience delivering user-focused IT support and product rollouts.
• Ability to translate user needs into actionable solutions.
• Strong analytical skills to identify root causes and improvements.
• Experience with Microsoft 365, Teams, SharePoint and related tools.

Responsibilities

• Deliver proactive associate support across devices and apps.
• Troubleshoot Microsoft 365, Teams, SharePoint, and conference room tech.
• Collaborate with IT and business units to streamline processes.

Skills

Customer support

Problem solving

Cross-functional collaboration

Analytical skills

Change management

Influence others

Hybrid work experience

Job description

AB Mauri North America is seeking a Digital Workplace Experience Specialist in a hybrid role to support end users, manage devices, and optimize Microsoft 365 tools such as Teams, SharePoint, CoPilot, and conference room systems across the organization.

You will deliver targeted training, build SharePoint sites, and partner with IT and business teams to streamline processes, automate repetitive tasks, and improve SLA times, while ensuring security and device management.