Digital Workplace Experience Specialist

AB Mauri North America; Cedar Rapids (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AB Mauri North America is seeking a Digital Workplace Experience Specialist in a hybrid role to support end users, manage devices, and optimize Microsoft 365 tools such as Teams, SharePoint, CoPilot, and conference room systems across the organization.

You will deliver targeted training, build SharePoint sites, and partner with IT and business teams to streamline processes, automate repetitive tasks, and improve SLA times, while ensuring security and device management.

Qualifications

• Experience delivering user-focused IT support and product rollouts.
• Ability to translate user needs into actionable solutions.
• Strong analytical skills to identify root causes and improvements.
• Experience with Microsoft 365, Teams, SharePoint and related tools.

Responsibilities

• Deliver proactive associate support across devices and apps.
• Troubleshoot Microsoft 365, Teams, SharePoint, and conference room tech.
• Collaborate with IT and business units to streamline processes.

Skills

Customer support

Problem solving

Cross-functional collaboration

Analytical skills

Change management

Influence others

Hybrid work experience

Job description

Objective

This role will focused on delivering a seamless, modern associate experience by supporting end users, managing devices, and optimizing digital productivity tools such as CoPilot, SharePoint, Teams, Office applications, and conference room technologies. The role focuses on empowering employees through intuitive solutions, targeted training, and thoughtful application support that elevate efficiency and engagement across the organization.

Position Title

Digital Workplace Experience Specialist

Reports To

Infrastructure MAnager

Division

ABMNA

FLSA Status

EXEMPT

Department

IT

Grade

5

Position

Objective

This role will focused on delivering a seamless, modern associate experience by supporting end users, managing devices, and optimizing digital productivity tools such as CoPilot, SharePoint, Teams, Office applications, and conference room technologies. The role focuses on empowering employees through intuitive solutions, targeted training, and thoughtful application support that elevate efficiency and engagement across the organization.

Responsibilites

Associate Support & Experience

• Deliver proactive support for associates across devices, applications, and digital workplace tools


• Troubleshoot Microsoft 365, Teams, SharePoint, and conference room technology


• Advocate for associates when working with the help desk and reducing friction points.

Device & Technology Management

• Manage the lifecycle of laptops, mobile devices, and collaboration software


• Optimize conference room systems and building access systems


• Monitor device performance, compliance, and security

Digital Productivity and Collaboration Tools

• Configure, maintain, and enhance usage of Microsoft 365 tools and AI


• Build and Maintain SharePoint sites, Teams channels, and digital knowledge bases


• Partner with business to design solutions that streamline processes and reduce manual work

Automation & Continuous Improvement

• Provide coaching and group workshops to improve digital productivity


• Identify opportunities to automate repetitive tasks using tools within the M365 suite


• Work with the Support Desk to identify areas of improvement and improving SLA times

Qualifications

A COMBINATION OF

The Listed Skills And

KNOWLEDGE IS

Preferred

• Experience working on product rollouts to ensure smooth adoption


• Experience acting as a liaison between technical support desk and associates to translate needs into actionable solutions


• 3 years in a support desk role or 1 year leading a support desk team


• Strong analytical skills to identify root cause and solution readiness


• Familiarity with device provisioning methods


• Ability to influence others to make the user experience optimal


• Ability to work cross-functionally and manage multiple priorities effectively.


• Working knowledge of Microsoft CoPilot


• High Positive Energy and Associate Focused mindset is required


• Additional Requirements:




• Strong problem-solving skills and attention to detail.


• Ability to drive change and influence stakeholders at various levels within the organization.

working conditions

• Normal office environment.


• Hybrid Schedule

Other Factors

• Some travel required, 15%