Digital Services Relationship Specialist

Openlane; Carmel (IN); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, dental, and vision benefits

Immediately vested 401K

Paid vacation, personal and sick time

Tuition reimbursement

Descripción de la vacante

OPENLANE in Carmel, IN is seeking a Relationship Associate - Digital Services to join our servicing team. You will manage dealer accounts, analyze needs, and drive growth through CRM-driven interactions and targeted campaigns.

The role focuses on delivering high-quality customer service, timely responses, and collaboration with field staff and internal partners to meet branch goals and support digital markets.

Formación

• Two years of experience in customer-facing, sales, or sales support roles.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience using technology and CRM tools.
• Ability to work independently and as part of a team.
• Strong accountability toward local goals and business targets.

Responsabilidades

• Develop understanding of customer needs using CRM tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and drive growth through performance discussions.
• Provide same-day servicing on tasks and transactions to support digital markets.
• Serve as the main point of contact for dealerships within your book of business.
• Collaborate with internal and external stakeholders to achieve objectives.

Conocimientos

Customer service

Sales support

CRM tools

Team collaboration

Herramientas

Salesforce

Tableau

Google Workspace

Descripción del empleo

OPENLANE in Carmel, IN is seeking a Relationship Associate - Digital Services to join our servicing team. You will manage dealer accounts, analyze needs, and drive growth through CRM-driven interactions and targeted campaigns.

The role focuses on delivering high-quality customer service, timely responses, and collaboration with field staff and internal partners to meet branch goals and support digital markets.