Digital Scale CSM: Data-Driven Adoption & Growth

Azalea Health; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Full medical, dental, and vision insurance

Generous employer-sponsored subsidy for medical insurance

Paid Time Off (PTO)

Job summary

A healthcare technology firm is seeking a Digital Scale Client Success Manager in Atlanta to enhance client success through data-driven strategies and scalable methodologies. This role involves managing a high-volume client portfolio, analyzing trends, and improving client engagement processes. The ideal candidate has a Bachelor's degree and 3-5 years in SaaS Client Success, particularly in Healthcare IT, and exhibits strong analytical, communication, and client engagement skills. Enjoy competitive benefits, including comprehensive healthcare coverage and flexible PTO.

Qualifications

• 3-5 years of experience in SaaS Client Success, especially in Healthcare IT is required.
• Prior experience in building and managing scalable client engagement programs.
• Strong analytical skills to utilize data and metrics effectively.

Responsibilities

• Manage a high-volume book of business using digital-first engagement strategies.
• Leverage analytics and usage data to identify trends and risks.
• Build and refine predictive models to identify at-risk customers.

Skills

Analytical skills

Communication skills

Client engagement programs

Data-driven decision making

Influence and persuasion

Education

Bachelor's degree in Business Administration or related field

Job description

A healthcare technology firm is seeking a Digital Scale Client Success Manager in Atlanta to enhance client success through data-driven strategies and scalable methodologies. This role involves managing a high-volume client portfolio, analyzing trends, and improving client engagement processes. The ideal candidate has a Bachelor's degree and 3-5 years in SaaS Client Success, particularly in Healthcare IT, and exhibits strong analytical, communication, and client engagement skills. Enjoy competitive benefits, including comprehensive healthcare coverage and flexible PTO.