Scaled CSM Lead: Adoption & Growth

Junction; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible and actionable. We own the Tier 4 segment of ~100 accounts via a pooled model and design proactive plays for adoption, expansion, and retention.

The role seeks candidates with 2+ years of scaled customer success or lifecycle marketing experience and a strong, programmatic curiosity. Junction is backed by YC and top VCs, a fast-scaling startup with a mission-driven culture.

Qualifications

• 2+ years scaled CS or lifecycle marketing experience.

Responsibilities

• Own Tier 4 segment of ~100 accounts via pooled model.
• Design proactive plays for adoption, expansion, and retention.

Skills

Scaled CS experience

Lifecycle marketing

Programmatic curiosity

Technical curiosity

Job description

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible and actionable. We own the Tier 4 segment of ~100 accounts via a pooled model and design proactive plays for adoption, expansion, and retention.

The role seeks candidates with 2+ years of scaled customer success or lifecycle marketing experience and a strong, programmatic curiosity. Junction is backed by YC and top VCs, a fast-scaling startup with a mission-driven culture.