Digital Records & Office Operations Associate

Confidential Company; Jersey City (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits Package

Job summary

SPS is seeking a detail-oriented Client Services Associate in Jersey City to support mail/document operations, scanning, indexing, and records management while serving as a cross-trained team member for reception and light facilities support. You’ll help maintain an organized Business Service Center and assist with meeting room setups.

Ideal candidates have strong organizational skills, ability to perform repetitive tasks, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of related experience preferred.
• Ability to learn document management systems and site procedures.
• Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors.

Responsibilities

• Receive, sort, and track incoming mail and packages using chain-of-custody systems.
• Process outgoing mail and shipments.
• Notify employees of deliveries and respond to mail and package inquiries.
• Distribute mail, packages, and office materials to company personnel.
• Operate and maintain multifunction devices (MFDs), including replenishing toner and paper.
• Support copy/print requests and submit service tickets when needed.
• Maintain an organized and professional Business Service Center.
• Monitor, replenish, and order office supplies.
• Restock pantry, kitchen, conference, and meeting areas.
• Assist with meeting room setups and office moves.
• Perform light maintenance and cleaning duties as needed.
• Deliver exceptional customer service and build positive relationships with employees and internal teams.
• Handle sensitive matters with professionalism and discretion.
• Provide reception or concierge coverage as needed.
• Cross train backup personnel on procedures and support additional operational needs during downtime.

Skills

Customer service

Attention to detail

Organizational skills

Time management

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SPS is seeking a detail-oriented Client Services Associate in Jersey City to support mail/document operations, scanning, indexing, and records management while serving as a cross-trained team member for reception and light facilities support. You’ll help maintain an organized Business Service Center and assist with meeting room setups.

Ideal candidates have strong organizational skills, ability to perform repetitive tasks, and proficiency with Microsoft Office.