Onsite Records & Client Services Specialist

Confidential Company; Portland (ME); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth

Learning & development

Recognition programs

Paid time off

Referral bonuses

Benefits package

Descripción de la vacante

SPS is seeking a Client Service Associate to work on-site with the client and ensure the security and preservation of records. You will handle inquiries, file and retrieve documents, and coordinate information in alignment with established records management standards.

The role emphasizes exceptional customer service, confidentiality, and the ability to manage multiple records-related tasks with accuracy and efficiency.

Formación

• High School Diploma or equivalent required.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, etc.).

Responsabilidades

• Monitor and listen to customers to understand inquiries and requests and provide accurate information and prompt assistance.
• File and retrieve documents in hard copy, electronic, or microfiche formats.
• Coordinate information creation, receipt, storage, retrieval and disposition.
• Catalog electronic records per procedures and standards.
• Ensure security and preservation of records in record centers and inactive records.
• Provide excellent customer service and assist others as needed.
• Respond to verbal, telephone, written and email inquiries regarding records requests.
• Prepare new files within records system guidelines.
• Other duties as assigned.

Conocimientos

Customer service

Communication

Organizational skills

Confidentiality

Independent work

Multitasking

Educación

High School Diploma or equivalent

Herramientas

Outlook

Word

Excel

Descripción del empleo

SPS is seeking a Client Service Associate to work on-site with the client and ensure the security and preservation of records. You will handle inquiries, file and retrieve documents, and coordinate information in alignment with established records management standards.

The role emphasizes exceptional customer service, confidentiality, and the ability to manage multiple records-related tasks with accuracy and efficiency.