Digital Productivity Adoption Consultant

WestRock Company; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Smurfit WestRock is seeking an Adoption & Digital Productivity Specialist to lead the rollout and user enablement of Microsoft 365, Copilot, and Power Platform across the organization. You will translate business needs into practical platform recommendations and drive adoption through training, webinars, and targeted interventions.

The role emphasizes governance, analytics, and continuous improvement, with a focus on user confidence, content quality, and stakeholder collaboration across regions

Qualifications

• Minimum 2-4 years of experience in a business environment.
• Strong knowledge of Microsoft 365.
• Working understanding of Microsoft Copilot, Copilot Agents, and Power Platform.
• Strong communication skills with the ability to engage effectively across stakeholder groups.
• Strong presentation and training capabilities.
• Experience gathering business requirements and translating needs into actionable recommendations.
• Strong stakeholder engagement and relationship-building skills.
• Analytical thinking and the ability to interpret adoption and usage data.
• Strong prioritization and organizational skills.
• Ability to support governance, compliance, and continuous improvement activities.
• Ability to create clear user-facing content, communications, and training materials.

Responsibilities

• Support the delivery and adoption of Digital Productivity solutions across Microsoft 365, Power Platform, Copilot, Copilot Agents, and related communication platforms.
• Gather, understand, and translate business requirements into practical recommendations aligned with approved Digital Productivity platforms.
• Help employees adopt digital tools and new ways of working that improve collaboration, communication, automation, and productivity.
• Deliver adoption activities with an initial focus on Microsoft Copilot and Copilot Agents.
• Create and maintain clear, accurate, and up-to-date informational pages, training resources, governance guidance, success stories, and communication materials.
• Deliver training sessions, webinars, and adoption interventions that improve user confidence and capability.
• Support governance, security, and compliance models through practical input, clear guidance, and alignment with platform standards.
• Provide usage analytics, adoption reporting, and performance insights to support management decision-making and continuous improvement efforts.
• Partner with business users, regional representatives, project managers, platform teams, training owners, and management to drive effective adoption and business outcomes.
• Contribute to consistent digital workplace practices and help maximize business value from productivity investments.

Skills

Microsoft 365

Power Platform

Copilot

Copilot Agents

Stakeholder engagement

Training delivery

Adoption analytics

Change enablement

Job description

Smurfit WestRock is seeking an Adoption & Digital Productivity Specialist to lead the rollout and user enablement of Microsoft 365, Copilot, and Power Platform across the organization. You will translate business needs into practical platform recommendations and drive adoption through training, webinars, and targeted interventions.

The role emphasizes governance, analytics, and continuous improvement, with a focus on user confidence, content quality, and stakeholder collaboration across regions