Digital Productivity Functional Consultant

WestRock Company; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Smurfit WestRock is seeking an Adoption & Digital Productivity Specialist to lead the rollout and user enablement of Microsoft 365, Copilot, and Power Platform across the organization. You will translate business needs into practical platform recommendations and drive adoption through training, webinars, and targeted interventions.

The role emphasizes governance, analytics, and continuous improvement, with a focus on user confidence, content quality, and stakeholder collaboration across regions

Qualifications

• Minimum 2-4 years of experience in a business environment.
• Strong knowledge of Microsoft 365.
• Working understanding of Microsoft Copilot, Copilot Agents, and Power Platform.
• Strong communication skills with the ability to engage effectively across stakeholder groups.
• Strong presentation and training capabilities.
• Experience gathering business requirements and translating needs into actionable recommendations.
• Strong stakeholder engagement and relationship-building skills.
• Analytical thinking and the ability to interpret adoption and usage data.
• Strong prioritization and organizational skills.
• Ability to support governance, compliance, and continuous improvement activities.
• Ability to create clear user-facing content, communications, and training materials.

Responsibilities

• Support the delivery and adoption of Digital Productivity solutions across Microsoft 365, Power Platform, Copilot, Copilot Agents, and related communication platforms.
• Gather, understand, and translate business requirements into practical recommendations aligned with approved Digital Productivity platforms.
• Help employees adopt digital tools and new ways of working that improve collaboration, communication, automation, and productivity.
• Deliver adoption activities with an initial focus on Microsoft Copilot and Copilot Agents.
• Create and maintain clear, accurate, and up-to-date informational pages, training resources, governance guidance, success stories, and communication materials.
• Deliver training sessions, webinars, and adoption interventions that improve user confidence and capability.
• Support governance, security, and compliance models through practical input, clear guidance, and alignment with platform standards.
• Provide usage analytics, adoption reporting, and performance insights to support management decision-making and continuous improvement efforts.
• Partner with business users, regional representatives, project managers, platform teams, training owners, and management to drive effective adoption and business outcomes.
• Contribute to consistent digital workplace practices and help maximize business value from productivity investments.

Skills

Microsoft 365

Power Platform

Copilot

Copilot Agents

Stakeholder engagement

Training delivery

Adoption analytics

Change enablement

Job description

The opportunity

How you will impact Smurfit WestRock

• Support the delivery and adoption of Digital Productivity solutions across Microsoft 365, Power Platform, Copilot, Copilot Agents, and related communication platforms.
• Gather, understand, and translate business requirements into practical recommendations aligned with approved Digital Productivity platforms.
• Help employees adopt digital tools and new ways of working that improve collaboration, communication, automation, and productivity.
• Deliver adoption activities with an initial focus on Microsoft Copilot and Copilot Agents.
• Create and maintain clear, accurate, and up-to-date informational pages, training resources, governance guidance, success stories, and communication materials.
• Deliver training sessions, webinars, and adoption interventions that improve user confidence and capability.
• Support governance, security, and compliance models through practical input, clear guidance, and alignment with platform standards.
• Provide usage analytics, adoption reporting, and performance insights to support management decision-making and continuous improvement efforts.
• Partner with business users, regional representatives, project managers, platform teams, training owners, and management to drive effective adoption and business outcomes.
• Contribute to consistent digital workplace practices and help maximize business value from productivity investments.

What you need to succeed

• Minimum 2-4 years of experience in a business environment.
• Strong knowledge of Microsoft 365.
• Working understanding of Microsoft Copilot, Copilot Agents, and Power Platform.
• Strong communication skills with the ability to engage effectively across stakeholder groups.
• Strong presentation and training capabilities.
• Experience gathering business requirements and translating needs into actionable recommendations.
• Strong stakeholder engagement and relationship-building skills.
• Analytical thinking and the ability to interpret adoption and usage data.
• Strong prioritization and organizational skills.
• Ability to support governance, compliance, and continuous improvement activities.
• Ability to create clear user-facing content, communications, and training materials.

Key capabilities for success

Digital Productivity Platform Expertise

• Strong functional understanding of Microsoft 365, Copilot, Copilot Agents, and Power Platform.
• Ability to advise business users on practical, governed, and value-focused platform usage.

Adoption and Change Enablement

• Ability to drive awareness, engagement, and behavioral change.
• Experience supporting adoption frameworks, campaigns, user guidance, success stories, and community engagement activities.

Stakeholder Consultancy and Business Analysis

• Ability to engage stakeholders across levels.
• Experience gathering requirements, understanding business challenges, and translating needs into recommendations and adoption activities.

Training, Communication, and Presentation

• Ability to create clear user-facing materials.
• Ability to deliver engaging sessions that build confidence, improve understanding, and encourage consistent use of digital tools.

Governance, Analytics, and Continuous Improvement

• Ability to support governance and compliance models.
• Experience maintaining reliable content, interpreting adoption data, and identifying opportunities to improve services and user experience.

Scope and impact

• Supports Digital Productivity platforms used across Smurfit WestRock functions, regions, and business units.
• Primary platforms include Microsoft 365, Power Platform, Microsoft Copilot, Copilot Agents, and related communication platforms.
• Works with business users, regional representatives, project managers, platform teams, training owners, and management.
• Accountable for supporting adoption outcomes, user enablement, content quality, governance input, training delivery, and management reporting.
• Success may be measured through adoption levels, training participation, content freshness, stakeholder satisfaction, number of use cases supported, and quality of insights provided.

What we offer

• The opportunity to contribute to Smurfit WestRock's digital transformation agenda.
• Exposure to enterprise-wide Digital Productivity initiatives across global teams and business functions.
• The ability to help shape adoption of Microsoft 365, Power Platform, Copilot, and Copilot Agents.
• A collaborative environment focused on innovation, productivity, governance, and continuous improvement.
• Professional growth opportunities within a global organization committed to modern ways of working.