Digital Orthodontic Implementation & Training Lead

Lobby Co; Chicago (IL); Remote; USD 73,000 - 95,000; Full time

Job summary

Ormco in Chicago is seeking a Digital Solutions Specialist to drive field-based implementation and training of our digital orthodontic portfolio. You will partner with doctors, practice teams, and internal teams to move customers from commitment through activation and repeatable utilization.

You will assess readiness, create implementation plans, deliver training, support early case submissions, and help remove adoption barriers. Travel across the territory is required to ensure success.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Willingness and ability to travel frequently throughout an assigned geography.

Responsibilities

• Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and barriers.
• Develop a customer-specific implementation plan with milestones, responsibilities, training requirements, and success measures.
• Deliver field-based training and implementation support for Ormco's digital orthodontic portfolio.
• Guide customers through initial product setup, readiness for first use, and early utilization.
• Coordinate handoffs to Clinical Success and ongoing support; manage travel and field schedule.

Skills

Facilitation

Presentation

Coaching

Adult learning

Customer implementation

Training delivery

Project management

Communication skills

Education

Bachelor's degree or equivalent

3 years in orthodontics or medical devices

Tools

CRM systems

Microsoft Office

Job description

Ormco in Chicago is seeking a Digital Solutions Specialist to drive field-based implementation and training of our digital orthodontic portfolio. You will partner with doctors, practice teams, and internal teams to move customers from commitment through activation and repeatable utilization.

You will assess readiness, create implementation plans, deliver training, support early case submissions, and help remove adoption barriers. Travel across the territory is required to ensure success.