Digital Operations & Facilities Experience Coordinator

Seattle University; Seattle (WA); On-site; USD 55,000 - 60,000; Full time

Job summary

Seattle University is seeking a customer-focused Help Desk professional to support Facilities and Campus Services. You will respond to inquiries, manage records, and coordinate timely information to staff, helping maintain reliable operations across campus.

This role also manages the CMMS, provides user training, generates reports, and assists with digital tools and content updates across websites and internal systems.

Qualifications

• Bachelor's degree plus two years of customer service experience.
• Proficient in MS Office with strong data entry skills.
• Ability to quickly learn and apply new applications.

Responsibilities

• Respond to inquiries from students, faculty, and staff via Teams and the call queue, providing clear and professional assistance.
• Maintain accurate records of customer interactions and requests.
• Coordinate information with Facilities staff for timely completion and generate reports on engagement metrics.

Skills

MS Office

Data entry

Agility to learn apps

Customer service

Education

Bachelor's degree

Tools

CMMS

Database management

Web design

Job description

Seattle University is seeking a customer-focused Help Desk professional to support Facilities and Campus Services. You will respond to inquiries, manage records, and coordinate timely information to staff, helping maintain reliable operations across campus.

This role also manages the CMMS, provides user training, generates reports, and assists with digital tools and content updates across websites and internal systems.