Digital Operations & Customer Experience Coordinator

Seattle-University; Seattle (WA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health plans

Retirement contributions

100% paid tuition benefits for the emp

Transportation benefit

Onsite fitness facility

Generous holiday schedule

Job summary

Seattle University is seeking a Customer Service / Help Desk professional to support Facilities and Campus Services on a full-time, on-site basis. You will respond to inquiries, manage CMMS tasks, and maintain records while providing training and user support.

You will also help generate metrics, coordinate information for facilities requests, and assist in digital content maintenance and reporting to support campus operations.

Qualifications

• Bachelor’s degree plus 2 years of experience in customer service.
• Proficient in MS Office with strong data entry skills.
• Demonstrated agility in rapidly learning and applying new applications.
• Preferred CMMS experience; experience in database management and content management.

Responsibilities

• Respond to inbound inquiries from students, faculty, and staff via Teams with clear, professional assistance.
• Coordinate and timely issue information to Facilities staff for completion.
• Maintain accurate records of customer interactions and escalate issues as needed.
• Prepare and analyze reports on customer engagement metrics.
• Maintain CMMS and liaise with vendor for day‑to‑day needs.

Skills

Customer service

MS Office

Data entry

Adaptability

Education

Bachelor's degree

Tools

CMMS

Database management

Web design

Content management

Job description

Months Per Year:12Work Model:OnsiteSeattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.Seattle University's Core CompetenciesEffective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.Position Description:Customer Service / Help Desk - 30%Facilities Resource Center point of contact on an as-needed basis for Facilities requests and emergencies via the Call Queue and Work Order ConsoleRespond to inbound inquiries from students, faculty, and staff via Teams, providing clear and professional assistanceMaintain accurate records of customer interactions and escalate issues as neededResponsible for the coordination and timely issuance of received information to Facilities staff for completionPrepare and analyze reports on customer engagement metricsCMMS Management – 30%Responsible for the maintenance and operation of the Computerized Maintenance Management System (CMMS)Function as a liaison with the CMMS vendor for day-to-day technical needsMaintain databases to support operational needsMaintain and update the Preventative Maintenance program in the CMMSGenerate and analyze reports to support decision-making and complianceProvide training and technical support to community CMMS usersCompile CMMS data and update reports for key performance indicatorsDigital Tools & Technical Support – 25%Supports Facilities and Campus Services software, hardware, and functions:Access ControlKey Management SystemFacilities SoftwareAdobe CS, Bluebeam, DirectLine, Office 365, and others.Websites, internal and externalHardware and software support for Facilities and Campus Services StaffDigital Content Maintenance - 15%Demonstrate a foundational understanding of digital content management with an eagerness to learn and grow in the roleMonitor and maintain customer-facing resourcesPerform content updates for both internal and external websitesMaintain company resources, ensuring organization and ease of accessOversee directories to keep information current and well-structuredAdminister file organization to support efficient data storage and retrievalMarginal Job FunctionsOther duties as assignedMinimum QualificationsBachelor’s degree plus two years of experience in customer service or a combination of education and experience sufficient to perform the essential functions of the positionProficient in MS Office with strong data entry skillsDemonstrated agility in rapidly learning and applying new applications to address organizational needsPreferred QualificationsOne year of experience using and managing a CMMSExperience in database managementExperience in web design or content managementApplication InstructionsPlease attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.Compensation at a Glance$55,000 - $60,000Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.Benefits at a GlanceConsistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.