Facilities & Digital Experience Coordinator

Seattle-University; Seattle (WA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health plans

Retirement contributions

100% paid tuition benefits for the emp

Transportation benefit

Onsite fitness facility

Generous holiday schedule

Job summary

Seattle University is seeking a Customer Service / Help Desk professional to support Facilities and Campus Services on a full-time, on-site basis. You will respond to inquiries, manage CMMS tasks, and maintain records while providing training and user support.

You will also help generate metrics, coordinate information for facilities requests, and assist in digital content maintenance and reporting to support campus operations.

Qualifications

• Bachelor’s degree plus 2 years of experience in customer service.
• Proficient in MS Office with strong data entry skills.
• Demonstrated agility in rapidly learning and applying new applications.
• Preferred CMMS experience; experience in database management and content management.

Responsibilities

• Respond to inbound inquiries from students, faculty, and staff via Teams with clear, professional assistance.
• Coordinate and timely issue information to Facilities staff for completion.
• Maintain accurate records of customer interactions and escalate issues as needed.
• Prepare and analyze reports on customer engagement metrics.
• Maintain CMMS and liaise with vendor for day‑to‑day needs.

Skills

Customer service

MS Office

Data entry

Adaptability

Education

Bachelor's degree

Tools

CMMS

Database management

Web design

Content management

Job description

Seattle University is seeking a Customer Service / Help Desk professional to support Facilities and Campus Services on a full-time, on-site basis. You will respond to inquiries, manage CMMS tasks, and maintain records while providing training and user support.

You will also help generate metrics, coordinate information for facilities requests, and assist in digital content maintenance and reporting to support campus operations.