Senior Help Desk Specialist - Endpoint & Automation

MSM Technology, LLC; Seattle (WA); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Restaurant d'entreprise

Indemnités de stage/alternance

Résumé du poste

MSM Technology, LLC in Seattle is seeking a Help Desk Specialist to provide advanced technical support for end-user devices, OS, and enterprise applications. You will handle day-to-day issues and contribute to larger IT initiatives.

You will monitor ServiceNow queues, perform laptop imaging and hardware replacements, assist with patch management, and mentor junior staff while documenting solutions. Strong troubleshooting and enterprise IT experience are essential.

Qualifications

• 3–5 years of IT support experience, including advanced help desk or endpoint support.
• CompTIA A+, Network+, Security+ or other relevant IT certification.
• Experience providing advanced end user technical support in an enterprise environment.

Responsabilités

• Providing technical troubleshooting and escalation support for complex endpoint issues
• Monitoring ServiceNow queues and responding to advanced incidents and service requests
• Performing laptop imaging, configuration, refresh, and hardware replacement activities
• Supporting endpoint lifecycle management including device preparation, deployment, and wipe processes
• Troubleshooting hardware, software, authentication, and operating system issues
• Supporting vulnerability remediation and system patching activities
• Utilizing scripting and automation tools (such as PowerShell) to improve operational efficiency
• Mentoring junior help desk technicians and providing guidance on complex troubleshooting
• Documenting troubleshooting steps and resolutions within ServiceNow
• Supporting knowledge management efforts including SOPs, troubleshooting guides, and technical documentation

Connaissances

Windows troubleshooting

Endpoint lifecycle

ServiceNow

Patch management

PowerShell scripting

Remote support tools

Issue escalation

Documentation

Formation

CompTIA A+/Network+/Security+

Outils

ServiceNow

Description du poste

MSM Technology, LLC in Seattle is seeking a Help Desk Specialist to provide advanced technical support for end-user devices, OS, and enterprise applications. You will handle day-to-day issues and contribute to larger IT initiatives.

You will monitor ServiceNow queues, perform laptop imaging and hardware replacements, assist with patch management, and mentor junior staff while documenting solutions. Strong troubleshooting and enterprise IT experience are essential.