Digital Operations Assistant

Morehouse College; Atlanta, Northern (GA, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Morehouse College is seeking a Digital Operations Assistant to support the Office of Digital Operations. You will help manage applicant records in Technolutions Slate, ensuring data accuracy and smooth daily workflows.

This student role is ideal for detail-oriented individuals eager to gain hands-on experience with CRM systems and admissions operations. Responsibilities include processing documents, supporting communications with applicants, creating reports, and maintaining organized digital

Qualifications

• Must have a Federal Work Study award for the current academic term.
• Proficient in Word, Excel, PowerPoint; comfortable learning new digital tools.
• Strong written and verbal communication; detail-oriented.
• Ability to manage multiple tasks and deadlines.
• Familiarity with CRM systems is a plus but not required.

Responsibilities

• Review potential duplicate records in Slate and merge when appropriate.
• Process incoming documents for applicant records; enter in Slate.
• Assist in sending/tracking calls, emails, and texts to applicants for documentation.
• Follow up on incorrect or incomplete documentation.
• Create/update queries, filters, and reports in Slate to support operations.
• Assist with setup, testing, and monitoring of Slate forms, events, and communications.
• Perform data checks and troubleshoot record errors in Slate.
• Maintain organized digital files and link scanned docs in Slate.
• Coordinate with team to resolve record discrepancies or delays.
• Perform general administrative tasks to support digital operations.

Skills

Microsoft Office

CRM systems

Communication skills

Detail-oriented

Independent & collaborative

Job description

Purpose or role of this position at Morehouse

The Digital Operations Assistant will provide critical support to the Office of Digital Operations by assisting with the management, accuracy, and efficiency of applicant records in Technolutions Slate. This role is ideal for a student who is detail-oriented, organized, and eager to gain hands-on experience in digital operations, CRM systems, and applicant communications. The successful candidate will help ensure the integrity of application data, support daily operational workflows, and assist in communications that guide applicants through the admissions process, while maintaining professionalism and discretion in handling sensitive information.

Duties and Responsibilities

• Review potential duplicate records in Slate and merge when appropriate, following established guidelines.
• Monitor and process incoming electronic and paper documents for applicant records, ensuring timely and accurate entry into Slate.
• Assist in sending and tracking phone calls, emails, and text messages to applicants and contacts requesting additional documentation.
• Follow up when incorrect, incomplete, or unclear documentation is received.
• Assist with creating and updating queries, filters, and reports in Slate to support recruitment and admissions operations.
• Support the setup, testing, and monitoring of Slate forms, events, and communications.
• Perform data checks and troubleshoot common record or checklist errors in Slate.
• Help maintain organized digital files and ensure that scanned documents are correctly labeled and linked in Slate.
• Coordinate with digital operations team members to resolve record discrepancies or workflow delays.
• Perform general administrative tasks assigned to support digital operations.

Position Description

Position Description Work-Study

Office Location

Office Location On Campus

Position Accessibility

Position Accessibility In the office

Position Availability

Position Availability Fall, Spring, Summer

Select the days that are available for students to work and put the hours that are available for students to work (examples 9am-5pm, 9am-12pm & 4pm-6pm)

General Qualifications

• Must have a Federal Work Study award for the current academic term.
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new digital tools.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Comfort with learning and working in customer relationship management ( CRM ) systems.

Specific Qualifications

• Interest in admissions, higher education operations, or database management preferred.
• Experience with CRM systems, or data entry is a plus but not required.
• Familiarity with scanning, digital file management, and document naming conventions a plus.

Position Classification & Hourly Pay Rate

Required fields are indicated with an asterisk (*).