Technology Assistant

Morehouse College; Atlanta, Northern (GA, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Morehouse College is seeking a student employee to support faculty, staff, and students with technology and software on campus. You will provide quality help desk with on-site or face-to-face support, troubleshoot issues, and assist with installing and configuring desktops, printers, and software.

Ideal candidates are in good academic standing, enrolled in at least 6 credit hours, and able to work 10–20 hours per week during Fall, Spring, or Summer terms.

Qualifications

• Excellent verbal and written communication, customer service, and troubleshooting skills (customer service and/or tech support experience preferred)
• Self-motivated fast learner and self-starter willing to research problems and work independently
• Time management and organization skills
• Be able to lift up to 35 pounds
• Be able to pay attention to detail
• Be in good academic standing
• Enrolled in at least 6 credit hours
• Be able to work 10-20 hours per week

Responsibilities

• Provide quality customer support to all users of campus technology
• Support customers over the phone and/or face-to-face
• Communicate technical information to non-technical customers, verbally and in writing
• Troubleshoot and provide solutions for a wide range of computing issues and end user issues, for both campus-owned and customer-owned systems
• Install desktop computers, software, peripherals, printers, and other technology solutions
• Troubleshoot and resolve basic network and telecommunication issues
• Some lifting and moving of computer and network equipment
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Customer service

Troubleshooting

Time management

Organization

Attention to detail

Independent work

Education

Enrolled in at least 6 credit hours

In good academic standing

Major in Computer Science or Software Engineering (plus)

Tools

Windows

Mac OS

Outlook configuration

Zoom conferencing

Audio/Visual equipment

Networking concepts / VOIP

Printer setup

Job description

Purpose or role of this position at Morehouse

Under general supervision of ITS management, the student employee will perform a variety of duties as necessary to support faculty, staff, and students with their use of technology and software on campus.

Duties and Responsibilities

• Provide quality customer support to all users of campus technology
• Support customers over the phone and/or face-to-face
• Communicate technical information to non-technical customers, verbally and in writing
• Troubleshoot and provide solutions for a wide range of computing issues and end user issues, for both campus-owned and customer-owned systems
• Install desktop computers, software, peripherals, printers, and other technology solutions
• Troubleshoot and resolve basic network and telecommunication issues
• Some lifting and moving of computer and network equipment
• Perform other duties as assigned

Position Description

Position Description Work-Study

Office Location

On Campus

Position Accessibility

In the office

Position Availability

Fall, Spring, Summer

Select the days that are available for students to work and put the hours that are available for students to work (examples 9am-5pm, 9am-12pm & 4pm-6pm)

General Qualifications

• Excellent verbal and written communication, customer service, and troubleshooting skills (customer service and/or tech support experience preferred)
• Self-motivated fast learner and self-starter willing to research problems and work independently
• Time management and organization skills
• Be able to lift up to 35 pounds
• Be able to pay attention to detail
• Be in good academic standing
• Enrolled in at least 6 credit hours
• Be able to work 10-20 hours per week

Specific Qualifications

• Basic technical knowledge of Windows and Mac operating systems and applications
• Basic knowledge of Microsoft Office, particularly Outlook configuration
• Basic hardware knowledge for personal computers and printers
• Ability to setup, instruct and troubleshoot Zoom conferencing
• Ability to review and implement solutions from documentation, user guides and knowledge base articles
• Experience working with Audio/Visual equipment is a plus
• Knowledge of networking concepts and/or VOIP phone systems is a plus
• Enrollment in Computer Science or Software Engineering majors are a plus

Position Classification & Hourly Pay Rate

Required fields are indicated with an asterisk (*).

Required Documents

• Resume

Optional Documents

• Copy of Official Drivers License
• Copy of Official State ID
• Copy of Official Passport/Visa Card front and back of card
• Social Security Card
• Cover Letter