Digital-First Relationship Banker

U.S. Bank; Louisville (KY); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Holiday leave

Adoption assistance

Job summary

U.S. Bank in Louisville seeks a Relationship Banker to build trusted client relationships across multiple channels, offering guidance on deposits and loans while embracing a digital-first approach.

You will greet clients, handle basic transactions, and work with the branch team to deliver excellent service. This role emphasizes proactive outreach, understanding clients’ goals, recommending suitable products, and guiding customers through self-service tools.

Qualifications

• High school diploma or equivalent.
• Typically less than four years of retail banking experience.
• Experience meeting clients' banking needs and providing solutions.

Responsibilities

• Engage clients across in-person, by appointment, and virtual channels.
• Provide guidance on deposit and loan products and services.
• Open new consumer and business accounts and process requests.
• Educate clients on digital self-service tools.
• Maintain knowledge of banking policies and support systems.
• Collaborate with branch team to serve clients.

Skills

Relationship building

Customer service

Communication

Digital banking

Proactive outreach

Team collaboration

Education

High school diploma or equivalent

Job description

U.S. Bank in Louisville seeks a Relationship Banker to build trusted client relationships across multiple channels, offering guidance on deposits and loans while embracing a digital-first approach.

You will greet clients, handle basic transactions, and work with the branch team to deliver excellent service. This role emphasizes proactive outreach, understanding clients’ goals, recommending suitable products, and guiding customers through self-service tools.