Digital-First Relationship Banker

U.S. Bank; Des Moines (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across multiple channels, assess financial needs, and provide tailored banking solutions. You will open accounts, process requests, and educate clients on digital tools, while building long-term relationships with a focus on service excellence.

The role emphasizes a digital-first mindset, compliance with banking policies, and proactive customer outreach to support personal and business clients.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with digital products and self-service technologies.

Responsibilities

• Build relationships with customers via in-person, by appointment, and virtual channels.
• Assess banking needs and recommend solutions based on customer goals.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking products and self-service tools.

Skills

Relationship building

Customer service

Communication

Digital banking knowledge

Problem solving

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across multiple channels, assess financial needs, and provide tailored banking solutions. You will open accounts, process requests, and educate clients on digital tools, while building long-term relationships with a focus on service excellence.

The role emphasizes a digital-first mindset, compliance with banking policies, and proactive customer outreach to support personal and business clients.