Digital Banking Teller: Elevate Customer Experience

mtb; Colchester (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer service-focused team member for our Colchester branch in Vermont. You will handle transactions, assist customers with digital demonstrations, and help resolve routine issues to ensure a smooth branch experience.

The role requires strong communication, interpersonal skills, and a customer-centric mindset, with attention to accuracy, risk controls, and compliance. Physical ability to stand and manage light to moderate lifts is expected.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with good time management and prioritization.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address their immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues and log complaints accurately.
• Transition sales opportunities and introduce the appropriate banking partner.

Skills

Customer service

Verbal communication

Interpersonal skills

Cash handling

Data entry

Time management

Prioritization

Digital literacy

Bilingual

Education

High school diploma or equivalent

Job description

M&T Bank is seeking a customer service-focused team member for our Colchester branch in Vermont. You will handle transactions, assist customers with digital demonstrations, and help resolve routine issues to ensure a smooth branch experience.

The role requires strong communication, interpersonal skills, and a customer-centric mindset, with attention to accuracy, risk controls, and compliance. Physical ability to stand and manage light to moderate lifts is expected.