Customer Banking & Digital Solutions Specialist

M&T Bank; South Burlington (VT); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank is hiring in South Burlington, VT for a branch teller role focused on delivering exceptional customer service and driving sales. The position involves educating customers on Consumer and Business Banking solutions, promoting digital features, and maintaining smooth branch operations to enhance the customer experience.

Qualifications include a high school diploma and at least 1 year in retail sales or customer service, with strong communication and interpersonal skills.

Qualifications

• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Excellent verbal communication and interpersonal skills.
• Ability to interact with consumer and small business customers.

Responsibilities

• Educate customers and explain features and benefits of banking solutions.
• Engage customers to promote digital banking capabilities.
• Handle servicing and loan decision criteria at a high level.
• Process customer transactions accurately and adhere to risk controls.
• Assist and refer opportunities to banking partners when appropriate.
• Maintain branch operations and lobby management to deliver a differentiated customer experience.

Education

High school diploma or equivalent (GED)

Job description

M&T Bank is hiring in South Burlington, VT for a branch teller role focused on delivering exceptional customer service and driving sales. The position involves educating customers on Consumer and Business Banking solutions, promoting digital features, and maintaining smooth branch operations to enhance the customer experience.

Qualifications include a high school diploma and at least 1 year in retail sales or customer service, with strong communication and interpersonal skills.