Bank Teller: Elevate Customer Experience & Digital Demos

M&T Bank; Wethersfield (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Wethersfield, CT is seeking a Branch Customer Service Associate to deliver outstanding service in person and through digital channels. You will greet customers, process transactions, educate on self-service options, and escalate issues as needed to ensure accuracy and timely resolution.

The role requires a high school diploma (GED) and at least six months of customer service experience; strong communication, organization, and data entry skills are essential.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Proven verbal and interpersonal communication skills.
• Proficient with data entry and cash handling.
• Well-organized with strong time management and prioritization.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management and greet customers, addressing needs proactively.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log complaints.
• Introduce banking partners and transition sales opportunities to the appropriate channel.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately and timely.
• Perform Consumer AML/BSA/KYC activities as required.
• Support compliance and risk controls to protect assets and customers.
• Contribute to a welcoming environment that reflects the M&T Bank brand.

Skills

Communication skills

Interpersonal skills

Customer service

Data entry

Cash handling

Time management

Prioritization

Internet proficiency

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Wethersfield, CT is seeking a Branch Customer Service Associate to deliver outstanding service in person and through digital channels. You will greet customers, process transactions, educate on self-service options, and escalate issues as needed to ensure accuracy and timely resolution.

The role requires a high school diploma (GED) and at least six months of customer service experience; strong communication, organization, and data entry skills are essential.