Bank Teller & Customer Experience Pro

M&T Bank; Vergennes (VT); On-site; USD 24,796 - 35,817; Full time

Job summary

M&T Bank in Vergennes, Vermont is seeking a customer-focused associate to support branch operations and provide exceptional service. You will balance transactions, assist customers with questions, and promote banking solutions in a hands-on, friendly environment.

The role requires solid communication, data entry accuracy, and the ability to manage multiple tasks while maintaining compliance with policy and risk controls. Join a team dedicated to service excellence and community Banking.

Qualifications

• High school diploma or GED and minimum 6 months customer service, data entry or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Organized with strong time management and prioritization.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Resolve escalated account issues and log complaints in the system.
• Transition sales opportunities and introduce the appropriate banking partner.
• Perform branch operations such as cash ordering, vault, ATM, and wires.
• Handle customer/account maintenance and AML/KYC related tasks.
• Follow compliance controls and support risk management; uphold brand standards.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Tech literacy

Education

High school diploma or GED

Job description

M&T Bank in Vergennes, Vermont is seeking a customer-focused associate to support branch operations and provide exceptional service. You will balance transactions, assist customers with questions, and promote banking solutions in a hands-on, friendly environment.

The role requires solid communication, data entry accuracy, and the ability to manage multiple tasks while maintaining compliance with policy and risk controls. Join a team dedicated to service excellence and community Banking.