Branch Banking & Digital Experience Specialist

M&T Bank; Colchester (VT); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Colchester, Vermont is seeking a branch Teller to support daily operations, deliver exceptional customer service, and drive sales through banking solutions. You will engage customers, explain features, and refer complex needs to specialists as appropriate.

The role emphasizes a friendly in-branch presence, adherence to AML/KYC processes, and timely completion of transactions. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or GED plus retail sales or customer service experience is preferred.
• Strong verbal communication and interpersonal skills are essential.
• Ability to interact with diverse customers and handle difficult conversations.
• Proficiency with internet and basic banking software preferred.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations.
• Engage customers and promote digital banking in interactions.
• Explain loan application criteria at a high level.
• Process servicing tasks for branch customer relationships and identify cross-sell opportunities.
• Follow sales process and provide clear, customer-focused guidance.
• Proactively contact customers to support retention and relationship growth.
• Maintain customer service standards and deliver solutions when it matters most.
• Assist with lobby management and in-branch customer interactions.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Digital banking

Education

High school diploma or GED

Job description

M&T Bank in Colchester, Vermont is seeking a branch Teller to support daily operations, deliver exceptional customer service, and drive sales through banking solutions. You will engage customers, explain features, and refer complex needs to specialists as appropriate.

The role emphasizes a friendly in-branch presence, adherence to AML/KYC processes, and timely completion of transactions. Strong communication and organizational skills are essential for success.