Digital Engagement Teller

M&T Bank Corporation; Colchester (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Colchester branch is seeking a customer service oriented professional to support branch operations and daily interactions with customers. You will balance and process transactions, assist with account services, and promote digital self-service options to meet customer needs.

The role emphasizes empathy, adaptability, and risk awareness while maintaining strong knowledge of banking policies and compliance. Bilingual abilities are a plus for branch needs.

Qualifications

• High school diploma or GED required with 6 months of customer service experience
• Proven verbal communication skills and interpersonal abilities
• Proven ability to deliver exceptional customer service
• Well-organized with strong time management and prioritization
• Proficient with internet user-level technology
• Bilingual based on branch needs (preferred)

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience
• Educate customers through digital demonstrations and identify self-service opportunities
• Engage in lobby management, greet customers, and address immediate needs
• Accurately balance and process customer transactions following Bank Policy
• Own escalated account services issues until resolution and log complaints
• Transition sales opportunities to the appropriate banking partner and handle branch operations

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Colchester branch is seeking a customer service oriented professional to support branch operations and daily interactions with customers. You will balance and process transactions, assist with account services, and promote digital self-service options to meet customer needs.

The role emphasizes empathy, adaptability, and risk awareness while maintaining strong knowledge of banking policies and compliance. Bilingual abilities are a plus for branch needs.