Service-Oriented Teller: Digital Banking & Transactions

mtb; Shelburne (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Shelburne, Vermont is seeking a Branch Customer Service Associate to support daily branch operations and deliver exceptional customer service in a fast-paced environment.

You will handle transactions, educate customers on digital tools, and assist with account maintenance while adhering to policy and compliance standards. The role requires a professional demeanor, attention to detail, and reliable teamwork.

Qualifications

• High school diploma or GED required; minimum 6 months of customer service experience.
• Proven verbal communication skills and strong interpersonal abilities.
• Proven ability to deliver exceptional customer service and stay organized.
• Experience with data entry and cash handling.
• Proficient with internet-enabled technology and basic banking systems.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Greet customers, address immediate needs, and engage in lobby management.
• Balance and process customer transactions accurately following Bank Policy.
• Transition sales opportunities and connect customers to appropriate banking partners.
• Complete branch operational activities including cash orders, vault, ATM, and wire transfers.
• Log and resolve customer complaints and ensure compliance with risk controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organization

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Shelburne, Vermont is seeking a Branch Customer Service Associate to support daily branch operations and deliver exceptional customer service in a fast-paced environment.

You will handle transactions, educate customers on digital tools, and assist with account maintenance while adhering to policy and compliance standards. The role requires a professional demeanor, attention to detail, and reliable teamwork.