Digital Banking Teller - Customer Experience Pro

M&T Bank; Wethersfield (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Wethersfield, CT is seeking a Branch Associate to deliver exceptional in-branch service and support customers with transactions, accounts, and digital tools. You will balance cash, log activity, and guide customers to the right banking partner for their needs.

The role emphasizes reliable communication, data entry accuracy, and adherence to bank policies in a fast-paced retail banking environment. Bilingual ability is a plus at branch level.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Experience with data entry and cash handling.
• Strong verbal communication and interpersonal skills.
• Proven time management and prioritization abilities.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and address customers' immediate needs.
• Accurately balance and process customer transactions per policy.
• Log and resolve customer complaints; escalate when needed.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank in Wethersfield, CT is seeking a Branch Associate to deliver exceptional in-branch service and support customers with transactions, accounts, and digital tools. You will balance cash, log activity, and guide customers to the right banking partner for their needs.

The role emphasizes reliable communication, data entry accuracy, and adherence to bank policies in a fast-paced retail banking environment. Bilingual ability is a plus at branch level.