Bilingual Banking Teller | Customer Experience Hero

M&T Bank; New Haven (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in New Haven, CT seeks a branch associate to deliver exceptional service, balance transactions, and educate customers on digital options. You will greet customers, process cash and checks, and log issues per policy.

The role requires a high school diploma and at least 6 months of customer service experience, with bilingual ability considered a plus. Compliance with AML/KYC is essential.

Qualifications

• High school diploma or GED completed.
• At least 6 months of customer service experience.
• Ability to communicate clearly and accurately in English; bilingual preferred.

Responsibilities

• Deliver exceptional service by understanding customer needs and offering solutions.
• Educate customers on digital demonstrations and self-service opportunities.
• Greet customers in lobby and address immediate needs.
• Balance and process transactions accurately following policy.
• Resolve escalated account issues and log complaints diligently.
• Transition sales opportunities to banking partners.
• Handle branch operations such as cash orders, vault, ATM, and wires.
• Perform consumer AML/KYC related activities and maintain risk controls.
• Support a welcoming environment aligned with M&T Bank brand.

Skills

Customer service

Verbal communication

Written communication

Time management

Data entry

Cash handling

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank in New Haven, CT seeks a branch associate to deliver exceptional service, balance transactions, and educate customers on digital options. You will greet customers, process cash and checks, and log issues per policy.

The role requires a high school diploma and at least 6 months of customer service experience, with bilingual ability considered a plus. Compliance with AML/KYC is essential.