Bank Teller: Digital Concierge for Customer Experience

M&T Bank; Fairfield (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Fairfield, CT is hiring a Branch Customer Service Specialist to support daily operations and deliver a differentiated customer experience. You will assist customers with transactions, offer digital solutions, and help resolve issues in a friendly, compliant manner.

The role requires strong communication, accuracy in data entry and cash handling, and the ability to work well in a team. Prior customer service experience and readiness to learn are essential components of success.

Qualifications

• High school diploma or GED required.
• Excellent verbal communication and interpersonal skills.
• Proven ability to deliver accurate cash handling and data entry.
• Proficient with internet-based tools and digital demonstrations.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or equivalent

Job description

M&T Bank in Fairfield, CT is hiring a Branch Customer Service Specialist to support daily operations and deliver a differentiated customer experience. You will assist customers with transactions, offer digital solutions, and help resolve issues in a friendly, compliant manner.

The role requires strong communication, accuracy in data entry and cash handling, and the ability to work well in a team. Prior customer service experience and readiness to learn are essential components of success.