Digital Banking Teller & Customer Experience Specialist

M&T Bank Corporation; Wethersfield (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Wethersfield, CT is seeking a customer service oriented individual to support branch operations and deliver a differentiated customer experience. You will handle transactions, assist with digital demonstrations, and address customer needs in a fast-paced lobby environment.

The role emphasizes empathy, risk awareness, and teamwork as you support compliance and operational processes while providing reliable service to customers.

Qualifications

• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.

Responsibilities

• Provide exceptional branch customer service and resolve routine problems in a timely manner.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, greet customers and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log complaints.
• Promote cross-sell opportunities and transition identified sales opportunities to banking partners.

Skills

Verbal communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Tools

Internet literacy

Job description

M&T Bank Corporation in Wethersfield, CT is seeking a customer service oriented individual to support branch operations and deliver a differentiated customer experience. You will handle transactions, assist with digital demonstrations, and address customer needs in a fast-paced lobby environment.

The role emphasizes empathy, risk awareness, and teamwork as you support compliance and operational processes while providing reliable service to customers.