Digital-Engagement Teller & Branch Concierge

M&T Bank; South Windsor (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in South Windsor, CT seeks a Branch Customer Service Associate to deliver exceptional service in a busy retail banking environment. You will handle daily transactions, assist customers, balance cash, and support lobby management while upholding bank policies.

The role requires a high school diploma or GED, strong verbal and interpersonal skills, and a customer-first attitude. Bilingual abilities are a plus.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Data entry

Cash handling

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in South Windsor, CT seeks a Branch Customer Service Associate to deliver exceptional service in a busy retail banking environment. You will handle daily transactions, assist customers, balance cash, and support lobby management while upholding bank policies.

The role requires a high school diploma or GED, strong verbal and interpersonal skills, and a customer-first attitude. Bilingual abilities are a plus.