Banking Advisor: Customer Experience & Digital Solutions

M&T Bank Corporation; Branford, Northern (CT, KY); Hybrid; USD 28,000 - 47,000; Full time

Job summary

M&T Bank is seeking a Branch Teller/Customer Service Associate in Branford, CT. You will educate customers on Consumer and Business Banking solutions, process transactions, and support AML/KYC compliance.

You will proactively promote digital banking capabilities and collaborate with partners to meet customer needs. The role emphasizes in-person service, lobby engagement, and achieving a differentiated customer experience within the branch environment.

Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to handle diverse customer conversations with tact.
• Proven time management and prioritization, especially under time constraints.
• Proficient with internet and digital banking tools.
• Bilingual ability may be preferred based on branch needs.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and recommend appropriate products.
• Provide branch-level servicing, process transactions, and support AML/KYC compliance.
• Engage customers to promote digital banking capabilities and refer to banking partners when suitable.
• Maintain quality customer service and log interactions accurately in the system.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Time management

Prioritization

Digital literacy

Bilingual (optional)

Education

High school diploma or GED

Job description

M&T Bank is seeking a Branch Teller/Customer Service Associate in Branford, CT. You will educate customers on Consumer and Business Banking solutions, process transactions, and support AML/KYC compliance.

You will proactively promote digital banking capabilities and collaborate with partners to meet customer needs. The role emphasizes in-person service, lobby engagement, and achieving a differentiated customer experience within the branch environment.