Customer Experience Teller & Digital Services Advocate

M&T Bank; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Buffalo, NY seeks a branch Customer Service Associate to deliver exceptional service, manage transactions, and support daily branch operations. You will engage customers, demonstrate digital options, and guide them to the right banking solutions.

Requirements include a high school diploma or GED and at least 6 months of customer service experience, plus strong communication and organizational skills. This role is on-site at a Buffalo branch with competitive hourly pay.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Proven verbal communication and interpersonal skills.
• Well-organized with time management abilities.
• Proficient with internet and basic software tools.

Responsibilities

• Provide differentiated service by understanding customer needs and offering solutions.
• Educate customers through digital demonstrations; identify self-service options.
• Active lobby management; greet customers and address immediate needs.
• Balance and process transactions accurately following policy.
• Own escalated account issues until resolution; log complaints.
• Transition sales opportunities to the appropriate banking partner.
• Perform branch operations such as cash ordering, vault, ATM, and wires.
• Handle customer/account maintenance tasks accurately.
• Complete AML/KYC/BSA related activities and stay compliant.
• Promote M&T Bank brand and maintain internal controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Buffalo, NY seeks a branch Customer Service Associate to deliver exceptional service, manage transactions, and support daily branch operations. You will engage customers, demonstrate digital options, and guide them to the right banking solutions.

Requirements include a high school diploma or GED and at least 6 months of customer service experience, plus strong communication and organizational skills. This role is on-site at a Buffalo branch with competitive hourly pay.