Digital Banking Teller & Customer Experience Pro

M&T Bank; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Rochester, New York is seeking a customer service oriented professional to help deliver a differentiated branch experience. You will manage daily transactions and support digital engagement to meet customer needs. You will balance cash, handle inquiries, educate customers on self-service tools, and log issues.

The role emphasizes compliance, risk controls, and a strong customer-first mindset. Location is Rochester, NY; compensation includes an hourly range and opportunities to grow

Qualifications

• High school diploma or GED required, plus minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills and ability to deliver exceptional service.
• Well-organized with strong time management.
• Proficient with internet user-level technology.
• Bilingual ability preferred based on branch needs.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, greeting customers and addressing immediate needs.
• Balance and process customer transactions accurately following policy.
• Log and resolve customer complaints; escalate as needed.
• Transition sales opportunities and introduce the appropriate banking partner.
• Perform branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance and AML/KYC related activities.
• Adhere to compliance and risk controls, supporting the bank's brand and culture.

Skills

Customer service

Verbal communication

Interpersonal skills

Organizational skills

Time management

Tech literacy

Bilingual (preferred)

Education

High school diploma or GED

Job description

M&T Bank in Rochester, New York is seeking a customer service oriented professional to help deliver a differentiated branch experience. You will manage daily transactions and support digital engagement to meet customer needs. You will balance cash, handle inquiries, educate customers on self-service tools, and log issues.

The role emphasizes compliance, risk controls, and a strong customer-first mindset. Location is Rochester, NY; compensation includes an hourly range and opportunities to grow