Digital Banking Teller - Customer Experience Pro

M&T Bank Corporation; Town of Hamburg (NY); On-site; USD 51,577,000 - 75,103,000; Full time

Benefits offered by this job

Medical & retirement benefits

Volunteer time off (40 hours)

Job summary

Hamburg, New York-based M&T Bank Corporation is seeking staff to enhance the branch customer experience through digital engagement, lobby management, and efficient transactional processing.

The role emphasizes empathetic customer service, accurate cash handling, and adherence to Bank Policy and regulatory requirements. A high school diploma or GED and some customer service experience are expected, with bilingual ability adding value at certain branches.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong verbal and interpersonal communication.
• Proficient with internet and data entry.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues.
• Balance and process transactions accurately following policy.
• Identify and escalate complex account needs and provide solutions.
• Support AML/BSA/KYC compliance activities and reporting.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Education

High school diploma or GED

6 months customer service experience

Job description

Hamburg, New York-based M&T Bank Corporation is seeking staff to enhance the branch customer experience through digital engagement, lobby management, and efficient transactional processing.

The role emphasizes empathetic customer service, accurate cash handling, and adherence to Bank Policy and regulatory requirements. A high school diploma or GED and some customer service experience are expected, with bilingual ability adding value at certain branches.